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man tracking wildlife with radio telemetry equipment, holding a Yagi antenna atop a mountain.

FAQs

Answers to your most common questions...

If you don't see your answer here, please contact us . We are happy to help.

Ordering & Shipping

How quickly can you build and ship my transmitters?

We can turn around your transmitter order in as little as 7 days (a rush fee applies). We prefer that you place your order eight weeks out, a little longer during the busy season (January - June).

How much is shipping?

We charge a flat $30 and ship via UPS Ground for most orders shipping within the contiguous US. For all other shipments we charge the shipping cost, as calculated using UPS.com.

How do I pay for my order?

We accept Visa and Mastercard, as well as Purchase Orders from recognized agencies and institutions. To expedite processing your order, please provide payment information when you place an order. International orders must be PREPAID by check, credit card or wire transfer (except Canada or established accounts).

You can enter your credit card data to pay for an invoice or an order in-process (card will be charged at ship time) on our Contact page.

How do I order from outside the U.S.?

You can locate the responsible Consultant using the world map on our contact page.

 We sell our equipment directly to the customer and so we don’t use distributors.

For all international orders, except Canada or established accounts, payment is required when you place your order. The most efficient way to ship your order is via a third party in the US who will take delivery of your equipment via UPS, and then hand deliver it to its final destination in country.

We accept Visa and Mastercard, as well as Purchase Orders from recognized agencies and institutions. To expedite processing your order, please provide payment information when you place an order. International orders must be PREPAID by check, credit card or wire transfer (except Canada or established accounts).

You can enter your credit card data to pay for an invoice or an order in-process (card will be charged at ship time) on our Contact page.

Why don't you show pricing on your website?

There are many variables and options available, depending on your requirements, so it's difficult to provide blanket pricing on our website. So, we prefer to provide you a same day quote for the equipment you need.

Equipment Repair

How long does it take to make repairs?

We usually can turn-around receiver or transmitter repairs in as little as three to five days from the time we receive the equipment.

Can you loan me a receiver while mine is being repaired?

In urgent cases, we can supply a "loaner" receiver. But since we can usually turn-around repairs in less than five days, and ship them next day delivery, a "loaner" may not be necessary.

How much does it cost for my equipment to be repaired?

Receiver bench checks and repairs are $150, except R410's, $100, and R45XX series, $200. Dataloggers (DCC's) are $150. Replacement receiver batteries (NiMH or NiCad) are $100.

In the event that additional damage is found during the repair process, a revised estimate will be sent to you for authorization.

What is the warranty period for new and repaired receivers?

New receivers and new battery packs are warranted for one year from date of purchase. Repaired receivers are warranted for thirty (30) days from date of return shipment.

Transmitters

I am having trouble with my transmitters, what should I do?

Call us right away, and we will solve any issues you might have, warranty or non-warranty. If we need to build and send replacement transmitters, we will make every effort to provide them to you and avoid compromising your research plans.

My transmitters don't meet the published weight specification, why?

We publish the average weight for each transmitter model. There will always be a degree of variablitiy in the final transmitter weight; we try to keep it to 15% or less of spec. Please note that some model series' weights do not include attachment material weights. Also, requested "deviations" to the production design can significantly change the final weight.

I have receivers (or transmitters) from other manufacturers. Will your transmitters (or receivers) still work?

Yes, unless you are using coded type transmitters. Contact an ATS Consultant for more information.

I have a bunch of old, used collars I need to dispose of.  Can you help?

ATS does not offer a disposal service for used transmitters. Because regulations vary with specific localties, please check with the local authorities for information on disposal of equipment.

Please do not send your used equipment to ATS for disposal. It will be returned to you.

Receivers

Can I have the frequency range on my receiver changed?

In most cases, you can send in your receiver and we can change the original frequency range, at nominal cost.

How do I position the volume and gain control?

While tracking, the gain should be turned up all the way, and the volume set at a comfortable level. As you begin to pick up a signal, adjust the gain lower and lower as you get closer to the target. At some point you may need to disconnect the antenna from the cable and allow the cable to behave as an antenna.

What is the procedure for charging my model R2/4/8000 series receiver's battery?

 • The receiver’s internal Nicad battery should be recharged approximately 1.5 hours for every 1 hour of use. You can fully charge the battery by leaving the charger plugged in overnight.

 • Do not leave the charger on indefinitely because damage to the battery may occur.

 • Do not use the battery charger to power the receiver from an AC outlet. If needed, you can purchase an AC Power Adaptor from ATS.

 • Whenever possible, wait until the “Low Batt” indicator is flashing on the display before you recharge the battery. (there is approximately 1 hour of battery life remaining when the low battery indicator appears)

• Keep the battery charged during storage periods. Every 60-90 days, turn the receiver on 4-6 hours until the low battery indicator comes on. Then, recharge the battery and store the receiver. PLEASE NOTE: These receivers use two different devices for battery charging and AC power supply. These devices look similar but perform different tasks, so be sure to check and verify your device before use.

What is the procedure for charging my model R45xx series receiver's battery?

 • Turn off the power when charging the battery. When the charger is connected to the receiver, the charging sequence will start.

 • A fully depleted battery pack should be charged to full capacity within 5 hours.

• The capacity of the battery pack is 4.0 Amp hours.

• If the charge capacity of the battery doesn’t seem to be at full capacity, a couple of charge cycles can bring the battery pack back to full capacity (discharge – charge – discharge – charge).

 • It is recommended to maintain a charge cycle when storing the receiver for long periods of time. The battery can drain to 80% capacity during a 6 month shelf life.

My receiver's battery does not hold a charge for as long as it used to. Do I need to replace it?

With a fully charged battery, your receiver with a NiCad battery (all models except R45XX series) should operate for approximately 6 hours before the low battery indicator begins to flash.

Your receiver with a NiMH battery (model R45XX series) battery should operate for approximately 18 hours in stationary mode and approximately 11 hours for manual and aerial modes.

 If the battery life is significantly diminished, please send your equipment to us for maintenance. There are many possible reasons for a battery not holding a charge, and the problem is best resolved by trained technicians.

Antennas

How do I hold and position my antenna when tracking?

Place the antenna with the elements pointing either up and down, i.e., vertically, (assuming a directional Yagi antenna) and the main mast out toward the target. You can also change the orientation of the elements to the horizontal plane, and see if you receive a stronger signal that way.

How can I get better range from my antenna?

The larger the antenna, and the more "elements" on it, the better will be the range (e.g., our 3 element antenna will not obtain the range that our 4 element model will). Also, since VHF is line-of-site, the higher up in the air you mount your antenna, the better will be the range.

GPS Systems/Collars

Will you refurbish or re-battery my GPS equipment?

Our line of G5 Iridium GPS Collars and W500/510 GPS Logger products may not be refurbished or re-batteried.

What is the warranty period for GPS collars?

New GPS products are warrantied for one year from the time of shipment, or from the calculated minimum battery life, whichever occurs first.